1. Send a request
Email contact@ikelo.pro with the subject “Request concerning my data”. State your name, contact channel, relevant establishment where needed and requested action. Do not send identity documents unless asked.
2. Define the scope
A request may concern a demo request, marketing message, professional account, related logs or appointment data held by an establishment.
3. Proportionate verification
IKELO TECHNOLOGIES verifies that the requester is the data subject or an authorized representative. Additional information is requested only where reasonable doubt exists and is limited to what is necessary.
4. Data held by an establishment
If you are a client or patient of an establishment using Ikelo, contact that establishment first: it decides how to handle the request. Ikelo may forward the request and assist it with search, export, correction or deletion.
5. Processing and exceptions
After validation, data is deleted, anonymized, corrected or returned according to the request and Ikelo’s role. Information may be retained where required for law, contract evidence, security, fraud prevention or disputes.
Backup copies are not reused for ordinary operations and disappear progressively through their rotation cycle unless an incident or legal duty requires retention.
6. Tracking and confirmation
The request is handled within the applicable period considering its complexity. The requester receives confirmation or a reasoned explanation. This process may also be used for deletion requests related to Meta services.
7. Difficulty or complaint
Reply to the follow-up message if you disagree so the request can be reviewed. You may also contact ARTCI, Côte d’Ivoire’s data protection authority.